Frequently Asked Questions
Everything you need to know about your Tote&Carry experience.
How long does shipping typically take?
Standard shipping usually takes 5-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that customized or final sale items are not eligible for return.
How do I care for my luxury tote bag?
To maintain the quality of your bag, wipe it with a soft, damp cloth and avoid prolonged exposure to direct sunlight or harsh chemicals.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.